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Essential for the
success of the government portal
- Decided on
an overall brand
- Create one
agency, department, or authority to oversee the portal
implementation
- Coordinate
agency efforts consolidated by a central authority
- Include
agencies heavily funded by the federal government in
the planning and implementation of the portal.
- focus on the
infrastructure components required to ensure the success of
e-government.
- Assess
internal capabilities, ensuring high transaction volumes and
24X7 availability
- Inventory
current capabilities to provide a benchmark for
understanding the future infrastructure requirements
- Rapidly
implement infrastructure enhancements so the subsequent
enterprise -wide deployment of the portal can
begin
- Manage human
capital
- Develop a
sourcing / vendor strategy to deliver portal
initiatives
- Focus on
legacy applications and network integration
- Enterprise
must organize the portal using a process approach that a
citizen easily understands not their internal organizational
structure
- Focus on
process-oriented services; for example, all taxes ,
licensing, starting a business, etc.
- Enterprise
must address security before offering services online or
risk losing constituent trust due to misuse of data and
increased fraud.
More on
E-government
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